Wellness Clinic MD only fulfills medications from licensed, reputable sources. You should be cautious of any website that sells prescription medications without requiring a prescription or that bases approval only on a remote questionnaire. With Wellness Clinic MD, you can feel confident that every product is authentic and handled with care.

Yes. It is permitted to purchase prescription medication online for personal use when following FDA guidelines. We only dispense non-controlled substances that require a valid prescription, which you must upload at checkout. For more details, please review the FDA’s information on the personal importation of medications.

Prescriptions are generally valid for one year, or until the number of refills authorized by your healthcare provider has been used. When your prescription expires, you’ll need to provide an updated one before placing a new order.

We can supply up to a 90-day supply at one time. Many patients prefer ordering 90 days’ worth because it reduces shipping costs and ensures you have your medication on hand without interruption.

Your order will be processed once your prescription is verified. Delivery timelines depend on the shipping method selected:

ExpressPost (cold-chain required): 3–5 business days — $35
Expedited (dry products): 3–5 business days — $25
Tracked Packets (dry products): 5–10 business days — $15

Yes. You’ll receive tracking details via email once your order has shipped.

We currently ship to most regions but not to Canada, due to regulatory restrictions.

• Your order forms are incomplete, or you have not sent in your release form and prescription.
• Your order forms are illegible.
• Your prescription is not signed.
• Your prescription is missing, or your release forms are not signed.
• Your credit card information is inaccurate or incomplete. When filling out forms, complete each field in the online order form. Be sure to enter the correct credit card number and expiration date.
• If you are sending your forms by mail, please ensure that you have signed the forms.
• Your credit card is declined for insufficient funds. Ensure you have sufficient funds to pay for your entire order to be processed.
• There are sometimes unforeseen delays when it comes to shipping internationally. Peak periods at holiday time, political unrest, and the effects of extreme weather can all have an impact on shipping times. Please order early enough to ensure you always have a supply.

When you order medications through us, we will send you an email with a tracking number and the website through which you can track your order. This way, there is never any doubt about the status of your order. If you do not receive this email in the next 6 working days, please contact us via email at [email protected] or call us at 1-888-655-6671.

There are certain countries where tracking is not available through the local postal service. We will inform you if the service is unavailable when we confirm your order’s shipment.

Please note that we do not ship to Canada.

Important: Once the order arrives in your country, you can use your tracking number to trace it on your country’s postal service website. You do not require another tracking number. Please simply use the same tracking number you were originally issued.

In the event that your order does not arrive within 10 business days of receiving a tracking number from us, we will re-ship the order at our expense. In the event that both orders arrive, consider it our gift to you.
Example:
Order placed and paid for.
Tracking number is issued 6 business days later.10 business days after the tracking number is issued and the order has not been delivered, we will re-ship at our expense.

There are, however some exceptions:

• When the order was placed, incorrect shipping information was provided.
• We cannot offer this policy in countries where track/trace is unavailable.
• Delivery was refused.
• Package was returned to the postal outlet for pickup.
• Due to variable supply, our service/delivery guarantee does not qualify for situations where medications are temporarily out of stock. As such, we strongly recommend ordering a 90-day supply at a time.

If you need to cancel an order, you can do so without charges or penalties up until 11:59 CST on the day the order was placed. Please contact us via email at [email protected] or call us at 1-888-655-6671 if you are unable to cancel your order within this time.